Reference

Terms That Govern Your hbbaje Account

These terms set out the rules for using your hbbaje account, including how deposits via bKash, Nagad, and Rocket are handled and what you agree to when you open an account.

Account-holder agreementbKash, Nagad, Rocket coveredEligibility by local lawMobile access termsWallet transaction rules
hbbaje Terms That Govern Your hbbaje Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data is stored securely and used only to operate your hbbaje session — login history, wallet-linked transactions via bKash, Nagad, or Rocket, and support correspondence. We do not sell account data. You can request a summary of what we hold by contacting support through the channels above. To update your registered mobile number or wallet details, go to account settings and follow the verification step — changes take effect after OTP confirmation on your registered number.

Data Retention We keep account and transaction records for as long as your account is active and for a period after closure, as required by our operating terms.
Account Security Login sessions use OTP verification tied to your registered mobile number. Do not share your OTP with anyone, including support staff.
Wallet Verification Withdrawals to bKash, Nagad, or Rocket require your wallet number to match the one on your account. Mismatches are flagged for manual review.
Terms Change Requests To dispute a terms update or request clarification, contact support in writing. We log all such requests and respond within two business days.
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles terms and account queries directly. You can reach us through live chat in your account dashboard, by email, or through the in-app help button on mobile. Bangladesh-based queries about bKash or Nagad payment terms are handled the same way — open a chat and we will pull up your account details from there.

Live Chat Open the chat icon in your account dashboard to raise a terms or account query. Available during active support hours.
Email Support Send terms questions to our support email listed in your account settings. We aim to respond within one business day.
In-App Help Tap the help button inside the mobile browser session for quick access to terms FAQs and account-specific guidance.

Common Questions About These Terms

These are the questions we hear most from account holders about how the terms apply to everyday account use, payments, and eligibility.

Yes. The terms apply to every session regardless of device. Mobile browser, saved shortcut, or any other access path — the same account agreement covers all of them.

Access depends on local law and eligible regions. If your jurisdiction's rules change, your eligibility may be affected. We will communicate any account-level impact through your registered contact details.

No. Withdrawals go only to the wallet number verified on your account. To change it, update your details in account settings and complete the OTP verification step.

The updated terms go live on this page with a revised date shown at the top. Continued account use after an update means you accept the new version.

Yes. Contact support through live chat or email and request an account data summary. We will provide it in line with our data retention and handling terms.

Contact support in writing with the specific clause and your concern. We log and review all such requests. If continued use is not possible under the current terms, you may close your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.