Reference

How hbbaje Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This policy covers what we collect when you use hbbaje via mobile or browser, how we store it, and what you can do about it.

Account data protectedMobile-first privacybKash, Nagad, Rocket safeYour rights, clearly statedBangladesh-region focused

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What We Collect and Why We Use It

hbbaje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on hbbaje, we collect the details you provide — name, contact info, and payment method preferences including bKash, Nagad, and Rocket wallet identifiers. We use this to process your deposits, verify withdrawals, and keep your account secure. Device data such as

1
your mobile browser type and session timestamps help us detect unusual access and protect your wallet from unauthorised use. We do not store your bKash or Nagad PIN — payment authorisation happens inside your own mobile banking app, not on our servers. Cookies and local storage
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track your session state so the lobby loads where you left off across devices. We retain your account data for as long as your account is active and for the period required under applicable law in eligible regions. If you close your account, we keep transaction
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records for the legally required retention window, then delete personal identifiers. We may share data with payment processors and fraud-detection services strictly to operate the platform. We do not sell your data to third parties. Availability of this service depends on your local law and the
4
eligible regions we support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your data, want to request a correction, or need to understand what we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and mention your account so we can pull the right records quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts here. Every layer of your account — from login to payout — is built with data handling in mind. Here is how we approach the four areas that matter most to you.

Account Security

Your account uses OTP verification on login from new devices. Session tokens expire automatically, and any change to your registered bKash or Nagad number triggers a re-verification step before it goes live.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve load times on mobile. You can review and adjust cookie preferences from the account settings menu at any time.

Data Retention

Active account data is kept while your account is open. After closure, transaction records are held for the legally required period under applicable regulations, then personal identifiers are removed from our systems.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or submit a deletion request through our support channels. We respond to data requests within the timeframe required by applicable law in eligible regions.

Common Questions About Your Privacy on hbbaje

These are the questions we hear most often about data, privacy, and your rights as an account holder. If yours is not here, reach our support team directly.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device and session data to keep your account secure.

No. PIN authorisation happens inside your own bKash or Nagad app. We never see or store your PIN — only a reference to the wallet number you registered with us.

Yes. Send a data access request through live chat or email from your registered address. We will pull your account records and respond within the timeframe required by applicable law.

Submit a deletion request via support chat or email. We will close the account and remove personal identifiers after the legally required retention window for transaction records has passed.

We share data only with payment processors and fraud-detection services needed to run the platform. We do not sell your information to any third party under any circumstances.

Go to account settings and update your details there. Any change to a registered Rocket, bKash, or Nagad number triggers a re-verification step before the update is saved.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hbbaje Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Account Data

Account Security

Cookie Controls

Data Retention

Your Rights and Requests

Common Questions About Your Privacy on hbbaje

01 What personal data does hbbaje collect when I open an account?

02 Does hbbaje store my bKash or Nagad PIN?

03 Can I request a copy of the data hbbaje holds on me?

04 How do I ask hbbaje to delete my account and data?

05 Who does hbbaje share my data with?

06 How can I update my registered mobile number or payment details?

Privacy Policy

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